About Al Madina Travels — Founded to Serve Pilgrims, Built on Trust
We started in Madinah with one goal: make sure every pilgrim gets a fair price, a safe vehicle, and a driver who treats them with respect — every single time.
Founded in Madinah, After Watching Pilgrims Get Taken Advantage Of
Al Madina Travels was founded right here in Madinah, after years of watching the same thing happen to pilgrims again and again: arriving exhausted after a long flight, only to be quoted wildly inflated prices, pushed into worn-out vehicles, and treated like a one-time transaction rather than a guest. For people who had saved for years and travelled thousands of kilometres for the most meaningful journey of their lives, this wasn’t just bad service — it was a betrayal of trust.
We built Al Madina Travels to be different from day one. Every decision we make — from how we price a route, to which vehicles we put on the road, to how we train and pay our drivers — is built around three non-negotiable principles that we never compromise on, no matter how busy the season gets.
Three Principles We Never Break
Everything else about our business can change. These three things never will.
Complete Pricing Transparency
Zero hidden charges. The price we quote you on WhatsApp before your trip is the exact price you pay at the end — no surprise fees for luggage, waiting time, night travel, or tolls.
Clean & Mechanically Sound Vehicles
Every vehicle in our fleet is cleaned and inspected before every single trip — not just when something breaks. If a vehicle doesn’t meet our standard, it doesn’t go on the road, full stop.
Drivers Who Treat You With Dignity
Always. Whether you’re a first-time visitor or a tour operator booking us every week, every passenger is a guest — greeted, helped with luggage, and driven safely and respectfully.
200+ Vehicles, Maintained In-House
We don’t rent or sub-contract vehicles — every car, van, and bus on the road is ours.
How We Select Every Driver
Every driver on our platform passes through the same six-step process — no exceptions.
Saudi Driving License Verification
Every driver’s license is checked and verified as valid and current before they’re added to our roster.
Independent Criminal Background Check
An independent agency runs a full background check on every driver before they’re allowed to carry passengers.
Vehicle Handling Assessment
Drivers complete a supervised test route, assessed on safe driving, navigation, and vehicle handling.
Customer Service Evaluation
Drivers are evaluated on courtesy, communication, and how they handle passengers — especially elderly pilgrims.
Hajj & Umrah Knowledge Test
Drivers are tested on Ziyarat sites, Ihram requirements, prayer-time routing, and pilgrim etiquette.
Annual Re-Verification
Every driver is re-checked every year — license, background, and vehicle handling — to stay on our roster.
We Pay Above Market Rate — On Purpose
A driver who is worried about money cuts corners. So we pay every driver on our platform above the local market rate, with no exceptions. The result is simple: drivers who choose to stay with us long-term, who show up motivated, and who treat every trip — and every passenger — like it matters.
Every Trip Is Reviewed
We don’t wait for problems to find us — we ask for feedback after every single trip.
Trusted by Pilgrims From Around the World
Ready to Travel With Us?
Send us your route and travel dates, and we’ll confirm your fixed price on WhatsApp.